Miss Maid Limited
Terms and Conditions for Cleaning Services
This document, together with any documents referred to in it) tells you the terms and conditions on which we supply any of our cleaning services (Services), whether detailed in our advertising materials or on our website at www.missmaid.co.uk (our website), or otherwise. Please read these terms and conditions (Terms) carefully and make sure that you understand them before ordering any Services from us. By ordering any of our Services (whether by telephone, fax, email, via our website or otherwise), you agree to be bound by these Terms. You should print a copy of these Terms for future reference.
1. Information about us
1.1 We are Miss Maid Limited, a company registered in England and Wales under company number 6424475, with our registered office at 6 Millennium Drive, Unit 19, London E14 3GF. Our main trading address is Miss Maid Ltd, Docklands Business Centre, 10-16 Tiller Road, London E14 8PX. Our VAT number is 931 9928 89.
2. Our Contract with You
2.1 These Terms will become binding on you and us when we confirm to you that we have accepted your order for Services (Order), at which point a contract will come into existence between you and us. We will discuss your requirements with you, either by telephone or email. Once you have confirmed that you wish to go ahead with the agreed work at the agreed price, we will accept your Order by sending you a confirmation of booking by email, at which stage the contract between us is made.
2.2 If any of these Terms conflict with any term of the Order, the Order will take priority, unless the conflict relates to clause 7 (our liability to you), which will take priority.
3. Changes to Order or Terms
3.1 We may revise these Terms from time to time in the following circumstances:
(a) if there are changes in how we accept payment from you;
(b) if there are changes in relevant laws and regulatory requirements; or
(c) when we carry out an annual review of the prices you pay for the Services.
3.2 If we revise these Terms under clause 3.1, we will give you at least one month’s written notice of any changes to these Terms before they take effect (other than where clause 3.1(b) applies, where the change will be immediate). You can choose to cancel the contract in accordance with clause 9.
3.3 You may make a change to the Order for Services at any time before the start date for the Services by contacting us at least 48 hours’ prior to service takes place. Where this means a change in the total price of the Services, we will notify you of the amended price in writing.
3.4 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 9
4. Providing Services
4.1 Further details relating to our Services are set out in the Schedule to these Terms.
4.2 We will make every effort to complete the Services on time. There may, however, be delays due to an Event Outside Our Control. Please see clause 8 for our responsibilities where an Event Outside Our Control happens.
4.3 We will need certain information from you that is necessary for us to provide the Services, for example, your name, address, contact telephone number(s), email address and payment details. We will contact you about this, whether by email, letter or by telephone. If you do not provide us with this requested information, or you provide us with incomplete or incorrect information, we may make an additional charge of a reasonable sum to cover any extra work that is required, or we may suspend the Services by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to us after we have asked. If we suspend the Services under this clause 4.3, you do not have to pay for the Services while they are suspended, but this does not affect your obligation to pay for any invoices we have already sent you.
4.4 We may have to suspend the Services if we have to deal with technical or staffing problems. We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency. You do not have to pay for the Services while they are suspended under this clause 4.4 but this does not affect your obligation to pay for any invoices we have already sent you. Alternatively we reserve the right to offer to provide you with replacement personnel to perform the Services in the event of staffing issues, subject to your consent. If you do not pay us for the Services when you are supposed to as set out in clause 5, we may suspend the Services with immediate effect until you have paid us the outstanding amounts (except where you properly dispute an invoice under clause 5.10). We will contact you to tell you this. This does not affect our right to charge you interest under clause 5.9.