
I hired Missmaid in September 19 to take care of my end of tenancy cleaning in London, notably chosing them because of the 72hrs garantee they offer for this type of intervention. My landlord took over a week to get back to me to challenge my end of tenancy inventory after the check out, but Missmaid nevertheless accepted to get back to the flat to reclean whatever was needed, even if their garantee had expired. The landlord didn't find anything to challenge after their second visit, the team having even taken pictures to prove their good work.So thanks again Emiliyan for your help, you've saved me more than £200 in additionnal cleaning fees that the landlord originally asked for!

This is an update of an earlier review. Having had Miss Maid in to clean two mattresses, I booked them in to clean the carpets in the same flat. We had had a terrible end-of-tenancy clean with another company, who came back but did not do a better job the 2nd time around. Although the carpets had supposedly been steam cleaned once, it was clear they were still quite dirty. The Miss Maid technician turned up on time and did a superb job of getting the carpets back to a good condition. He treated the stains then thoroughly brushed the pile before steam cleaning. The waste water that came out of the machine was so dirty, I'm astonished the carpets had been cleaned once already. At the end I casually mentioned that hopefully the clean would have dealt with the unpleasant smell and the technician offered to spray the carpets with deodorizer. All in all an excellent job, will use them again.

We've had an end of tenancy clean with Miss Maid and the quality was excellent! From booking the service to completion was great experience. The cleaning team arrived on time and started the service immediately. During the process, their office called me 3 times just to keep me updated. The cleaning staff were very polite and cooperative. They have even helped me out with some of my boxes. Also had a call from their customer service a day after the service to check if everything is ok with the checkout and to ensure me that if there are any issues, they will come back and sort out immediately, giving me an additional peace of mind that I've chosen the right company.I highly recommend Miss Maid.

Good service. Easy to book in. Came on time and gave good estimate of how long it would take. Flat was absolutely spotless, so cleaning was very high level. Only reason I didn't give 5 stars is I wasn't aware that blind cleaning would be an additional cost and would have liked this to have been asked when going through the services/details with them on the phone. Even so, this wasn't too much extra and overall I was happy with service.

Excellent service!Professional from the start and they made the house so clean, we almost didn't want to go. If I could take away a quarter of a star, it would be for the way the booking is secured. Slightly strange process and the explanation on emails is too lengthy and not clear at all. An ability to pay online would be a major advantage, especially considering how easy it is these days to accept card payments in a safe and secure way. Other than that, I thoroughly recommend Miss Maid. They did a marvellous job and I'd definitely use them again.

I have used Miss Maid for two different services now and I’ve been very impressed not only with the superb job they’ve done but also with the friendliness and helpfulness of the staff over the phone and those who’ve come to the flat. I had Elena today for a deep clean and I was so impressed with the work she did. Made such a difference compared to my everyday clean. I have now decided to use Miss Maid for our regular cleaning. Awesome service and will definitely recommend to friends.

After using Miss Maid for their carpet cleaning service, I decided to request a cleaner for the flat. I had Elena come to my flat for a spring clean. She did an absolutely amazing job with the flat. Very impressed with all she did. Definitely recommending Miss Maid to my friends as the people I’ve had from them have been very lovely and accommodating in addition to the superb job they’ve done.

Miss Maid did my end of tenancy cleaning today and I was beyond impressed with the results. They didn’t leave any stone unturned. It was glistening it was so well cleaned. They also made the experience so easy for me by warning me before they arrived and before they finished. I would definitely recommend them to anyone!

Easy to contact and book. Very quick to respond to any of my questions and queries before booking. A team of three people came to clean the flat ready for our end of tenancy checkout inspection. They were friendly and approachable. The clean was done to a very high standard. I was very satisfied with the final outcome. Thank you to the Miss Maid team.

Excellent service! We moved into a house that needed a very thorough clean and Miss Maid did the job perfectly. The oven looked like it was beyond cleaning but now it looks like new!! The team were very professional and made everything run really smoothly. They were also very hard working! We have decided to get Miss Maid to do our regular weekly clean as we were so impressed with the service.

An excellent service. Ivo and Duni were thorough and friendly. I had a full deep clean for 7 hours and I was present for the entire time to oversee. Excellent attention to detail (cornices, light switches, plug sockets etc), they were able to remove tough stains (in oven, for example). Very reasonable price for the service (in comparison to competitors). I will definitely use again!

We have moved out and my landlord required property professionally cleaned by a specialist company. So I have approached Miss Maid. Price was very competitive and I have booked them in. Very swift and professional service! They were fully booked for few days ahead but managed to fit me in at short notice. Will keep them in mind for the future.

I was tired of using cleaning platforms for booking a regular maid to do our weekly household cleaning tasks. Different maids every time, not keeping track on what was done, never get the things done the way I want and so on.Since we have started the service with Miss Maid, all the hassle have gone away. We have brilliant lady, guaranteed by Miss Maid that will never be changed (no other company will guarantee this), she is coming with a 5* hotel experience and you can imaging that everything is done by the book. The company is very responsive and it is easy to work with. The price they charge is £14 per hour and the maid will clean as per your requirements. Other companies we've had experience are advertising cheaper rates but charge you additionally if you ask for more than just hoovering and dusting, so keep that in mind when comparing prices.I was also impressed that as a regular customer of Miss Maid they give you a substantial discount on Carpet and Upholstery professional cleaning. Hope this helps.

Honestly can not fault Miss Maid Cleaning in any way. From the moment they helped me with my questions via their Instant Chat to the promptness of their emails, the competitive pricing and the ability to fit me in the following morning, I was extremely impressed. Not only that but the man who came round was exceptionally polite & professional (he put plastic shoe covers on before he came in the flat!) and he managed to get every bit of the stain on a brand new sofa out for us which was the best result we could have hoped for. Should I need any sort of cleaning services again, I will be using these guys.

Their regular service is very well managed and organised compared to others i’ve used in the past. I use Miss Maid since last summer, when my ex cleaner decided to take a break for 2 months! The agency I was using was not been able to provide a replacement cleaner to cover the absence! So what was the point continue with them.With Miss Maid, every request I have made was dealt with swiftly. Never been left without a cleaner and my emails and phone calls answered by knowledgeable staff. It is definitely worthwhile hiring a company with proven experience.

Absolutely brilliant - great cleaning, punctual and reliable.Rali and another lady took my details - they were friendly, polite and warm. I once cancelled as my tenants could not make the day after Miss Maid had slotted me in for the next day - on cancelling, they were not rude but polite and reassuring, saying they understood and come back when ready. That attitude is really special and I thank them.I thoroughly recommend them - 100 stars. Thank you.

Having used and reviewed Miss Maid previously, their service I beleive is still very good and have recommended them to many of my friends. Unfortunately I’m moving to another city but wish them very best of luck and to continue providing such a wonderful service. Best wishes to everyone at the company.

Very easy to work with company. Their regular weekly service is excellent and I will not hesitate to recommend them to friends and everyone. They are proper company, not like the usual agencies or online booking website who send you strangers every week without training and experience.Customer service is also very quick and responsive.

Needed a professional end of tenancy clean and hired Miss Maid. They have diligently organised and coordinated the service around my other arrangements with the moving company and the inventory check.They new what they were doing and assured me that everything will go smoothly and this is exactly what happened. Excellent communication, very fast and efficient cleaning teams and full peace of mind in case of inventory check issues. I will try their regular service in my new property and provide a review as well.

Having carpet cleaning with them for second time and I’m very happy with the results. We have kids and carpets gets extremely stained with variety of stains as you can imagine. I have used different company before and there is a difference in the processes between Miss Maid and others. I have noticed that others will just go over with the carpet machine and that’s it. Miss Maid process takes twice more time as their technicians carry out stain and spot treatment, then something else and on the end is finished with the carpet machine. Results are amazing, managed to take out stains I thought are not possible to clean. Price wise are somewhere in the middle. If you need a proper carpet cleaning, give them a try.

Very smooth experience with this company. Needed end of tenancy clean as required in my tenancy agreement. Decided to go with Miss Maid even though their price was just a bit more expensive then couple of other I have checked, I never choose the cheapest ones anyway for obvious reasons. They offer 7 day reclean guarantee on their service which is more than double than what others offer and this meant to me that they are committed to deliver on whatever outcome arrives from your checkout report. Excellent job Miss Maid and spotless service.

Miss Maid is providing weekly cleaning to our home and so far we are very happy with them. The house is large but we don’t require all rooms to be cleaned every time. We have met with one of their representatives and discussed the best options that can work for us. They have prepared a dedicated check list for the maid that address the most important areas every time and spreading the rest in following visits throughout the month. The way they aproached us as a new client was extremely professional and their efforts to setup cleaning service that deliver efficiency was exceptional.I strongly recommend them if regular cleaning is required.

I’m so grateful that we have finally found a cleaning company that makes a step further in order to deliver excellent service. I wanted to give them a nice 5 star review as appreciation of their service for the last 4 years. We use their weekly services for 35 properties and feedback from the residents is always excellent.

I have reviewed MissMaid previously for a post tenancy clean 2 years ago. Shortly after I have decided to try their regular weekly service. At first we’ve had couple of small glitches which were communicated with the maid and from then onwards we’ve been receiving an excellent service every single time. Our maid Diliyana is now like part of our family, honest, very hard working and always with a smile on her face! Our kids love her and on many occasions she have helped as with the school pickups.Miss Maid office staff were always very helpful and quick with our enquires.Hope this is helpful for anyone looking for regular cleaning service.

I’m running a small restaurant in the city and use Miss Maid for the last 6 months on a daily basis and so far they’ve been brilliant. They always do their best accommodate our enquires or last moment changes. Service quality is very good and supervisor checks are organised regularly. I decided to wait for a few months before reviewing them and here we are. Very glad that have finally found a proper cleaning company with well trained cleaners and 7 days customer service!

We use Miss Maid for over 3 years now for our London offices. Their service was always excellent, their customer service is very helpful and responsive to our enquires. We used several cleaning companies previously and there were constant issues. I highly recommend their regular office cleaning to everyone!

Best company for regular cleaning we have ever used! Their cleaners are indeed well trained and most with hotel experience. Had 3 replacement cleaners so far while my cleaning lady (Andrea) was away and all were simply as good as her.Keep the good work MissMaid, I have already recommended you to couple of friends!

We have used Miss Maid for a second time. Once for a post tenancy clean and few days ago we needed someone to do a professional carpet cleaning. For the tenancy clean, they have been suggested by the estate agents and we went for them to ensure the inventory check goes smoothly. This is a company that guarantees their work and have a proper back office to support and do whatever it takes to ensure you het what you pay for. Unlike most of the others I have called and used previously.Second time we have booked them for a carpet clean of the entire property. I can easily say that their carpet cleaning process is really done by the book. All stains completely removed and the technician was very helpful with moving furniture to ensure carpets are done properly throughout.5 stars service. Thank you

Great service by Miss Maid! Couldn't recognize the place after the cleaners. Moved in to a new place which wasn't..in the best condition to say the least. So I went with Miss Maid booking a Move in service with additional carpet cleaning. Everything was done exceptionally well - bathroom tiles, the bathtub, floors etc. look like new now. And the carpets' condition has improved SIGNIFICANTLY! I'm very happy with the service and I want to thank you for making my new home a lovely place to stay!

I’m not usually into writing reviews but wanted share my recent experience with Miss Maid. I was moving out from one place to another and hired them to do professional post tenancy cleaning.Initially I have requested quotes from 3 companies and price wise Miss Maid was somewhere at the middle. Their offer was giving me complete peace of mind if something is not right with the service as well as offering flexible payment options. Other cleaning companies were difficult to contact and were asking for cash payment only which wasn’t something that I wanted to even consider.On the day of the service a team of 3 people arrived with a their branded company van and fully equipped. All have identified themselves with their Miss Maid badges and the cleaning process have started. I was watching them for about 10 min and decided to go out until is finished. Their office was keeping me updated and called me about an hour before completing the job. I went back at the end to check the service with one of their operatives and honestly I was surprised by tge results. Even the very heavy limescale was fully cleaned from my bathrooms. While we were going around the house their carpet cleaner was already packing their staff.After we checked everything, a lady from their office called me to ask if I was happy from the results and to check on how I would like to pay. She also assured me without even asking that if there is something not right with the cleaning service during inventory checkout ti contanct them and they will sort out. I paid with card and proper company invoice was emailed to me few minutes later. On the end one nice surprise was that I have received voucher with 20% off for next time! I have called them today to arrange another service with this discount to refresh the property I’m moving it to. I beleive this is a company with experience and customer service who really do a step further to ensure satisfaction of their customers. I recommend to all of my friends without hesitation.

Sadly time has come for me to part ways with Miss Maid as I’m leaving London but I wanted to finally contribute to their positive image since I’ve been with them for quite a while and I’ve never been let down.I’d like to thank you and all the lovely ladies for the excellent service provided as well as for your office staff’s prompt response times.You’ve been absolutely brilliant at what you do and thanks once again for the chore-free tenancy.Best,Adam

By far the best cleaning provider I have came across in London. It’s the third time im using their services and every time the result is as good as it can ever get. I think I’ve found myself a company I can rely on to take care of the dirty job when I’m vacating a place which assures I always get my deposit back. Thank you! 🙂

UPDATE - Miss Maid sent a bigger crew of four people to rectify the issues i had with a re-clean, and am now pleased with the end results.Bitterly disappointed by Miss Maid. The best piece of advice i can give, is don't fall for their ploy to add more services onto what you need with the discounts. They will NOT book enough time for everything you pay for, to be completed to a satisfactory standard. In the end you will be hit with a large bill with mediocre cleaning. this is NOT a complaint about the cleaners themselves, who were lovely but the business practice.