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I've hired Miss Maid twice, the first time was for a stain on a sofa that got swiftly removed, and the second time was for an after-builders cleaning job with carpets steam cleaning and carpet stain removal.Everything was up to standards even though the stain on the carpet is still showing a bit. I'm not blaming them as they did warn me not to wait to long before removing it, but the builders (Alex Lee Kitchens) were so dodgy that they took 4 weeks to finish the job instead of the 1 week they advertised. So I couldn't hire Miss Maid in time to remove the carpet stain, not their fault.Anyway, what really sets Miss Maid apart is their level of customer service and transparency in their communication. If you have any questions, they are easily reachable via email or over the phone and they reply super quickly as well. 5 stars for customer service!All in all, I'm very happy with their service and would definitely hire them again.