Miss Maid offers a flexible range of professional cleaning services for all domestic and commercial customers. We are established in 2001 and since then we have built strong customer base and name recognition in the cleaning industry. Our close relationship with clients, the highest standard of services and competitive rates help us grow quickly.
We have expanded our cleaning service list and now we offer a range of cleaning services such as ironing, bi-weekly cleaning's, steam cleaning of curtains and mattresses as well as carpets and upholstery.
We hire cleaners who are highly motivated and reliable. Our representatives are trained and experienced cleaners, therefore we are confident you will receive the service you need. We specialize in variety of domestic and office cleaning's. Some of our popular services are end of tenancy cleaning, regular domestic cleaning as well as carpet and upholstery steam cleaning.
In the busy lifestyle you can enjoy more free time with our services. Very often we run promotional rates and our regular customers are enjoying even further discounts in domestic cleaning industry.
Our guarantee is part of our commitment to our customers. We want our customers to be satisfied with the standard of cleaning we perform, and we welcome your comments to help us increase customer’s satisfaction.
It saves both time and a cost to contract-out a number of services and at the same time saves you the worry of getting the work done.
See some of the benefits available to our Customers:
- Family run business with over 18 years of experience.
- Insured, we take responsibility unlike some other companies.
- Professionally vetted and insured reliable cleaners
- Uniformed. Always uniformed and with professional appearance
- You'll have the same cleaner/s every time.
- Replacement cleaner to cover sickness, absence, holidays etc.
- Security. The security of your home is one of our priorities. We have trained our cleaners in secure and safe key holding. If we lose your keys we will pay for new ones to be made.
- Ironing. We don’t charge extra for ironing! Your home cleaner is trained to do ironing.
- You pay only when you are using our services. No hidden charges, just a simple hourly rate which remains the same until you are with us.
- Payments. We offer the convenience of various payment methods.
- No minimum term contract. All we need is 1 month notice.
- We are highly experienced and provide personalized service.
- Miss Maid® is well recognized name in the Domestic and Commercial cleaning industry.
- We are proud members of British Institute of Cleaning Science, British Safety Council, FSB, NCCA and Trust Mark.
- Customer Service and dedicated account manager.
- We are proud to say that we provide a very high level of customer service. Our friendly staff will answer your call within seconds 7 days a week!
How our Cleaners are vetted and screened
To become a cleaner in most cleaning agencies is easy. However this is not the case at Miss Maid Ltd! We have a very tough vetting system which filters only the very best ones. They are highly motivated people and we pay them the best rates. Each Candidate to work for Miss Maid going through the following before is assigned to clients:
- Identification. Passport
- Next of kin details.
- Work Permits to work in the UK.
- Proof of current and previous address.
- References from previous Employers.
- Interview. Personally interviewed by Miss Maid representative
- If approved, the new Candidates are going through a Comprehensive in-house training program.
- Close monitoring by our supervisors during the course.
- Practical test. Each cleaner passes a practical test.
When we are fully satisfied with their performance we allocate them to new clients and continuously monitor the standard of service.
When you decide to join just call us and we'll organize everything. If you have a special requirements and would like to talk to someone in person, one of our representatives will come to visit you. You can tell them what you need and they can give you help and advice. This means that we know your needs and we can select the cleaner that is right for you, both for your initial cleaner and should you want a replacement in the future. You will be assign an account manager that will look after your enquiries and will be there for you whenever you need assistance.
Regularly the same cleaner
Our vetting is carefully done to ensure that a cleaner will stay with you for a good period of time. Our maids are well motivated and we pay them the best rates in London. Cleaners are carefully scheduled so you can have the hours you need, when you want them.
If we fail to allocate you a replacement cleaner when you have requested one, and so you miss a weeks of cleaning, you can claim a discount.
Our cleaners are fully trained to the highest standard of services so you can expect exceptionally results, because we are specialists. The cleaners are reliable, trustworthy and highly motivated. You can trust us. We are professionally trained.
Quality of Service Guarantee
If you're not completely satisfied, we'll be happy to come back and clean again whatever is in question at no additional charge. Our job is only finished when you are completely satisfied.
We're professionally trained
We take the time for a thorough training program. Each member of staff is trained by an experienced supervisor to our permanently improving techniques and quality standards.
You'll be pleased from the moment that you walk in!
Of course, we're very careful with your belongings, but it's good to know you are protected against loss and/or breakage that may occur while we clean your home.
To stop using the service
Your contract continues as long as you want. We only need one month notice in advance.
Cost Saving and Control
We ensure you that you will get cost effective and reliable service. You can get the best value with us and our rates are economical enough to win business in open competition.
We accept payment by any type of card, cheque and cash. You can pay weekly, quarterly, monthly. We invoice you monthly. There are no hidden charges, note that all cleaning equipment and cleaning materials should be available on site, alternatively we can supply them and additional charge may apply. We provide a suitable staff member and we continue to monitor the situation and offer a replacement should it become necessary, either temporarily for reasons of illness or holidays, or permanently if your cleaner is an about to leave you. Or you might just ask us to replace the cleaner at any time for any reasons of your own. We cannot of course promise that a given employee will be with you forever, but we can certainly make every effort to ensure that you will never be left high and dry.
London based call centre and Customer Service. Your call will always be answered within seconds, 7 days a week!