HOW DO YOU VET YOUR CLEANERS?
We have proven system to vet and provide training to our cleaners. For more information please check our Why Us page.
CAN I SPECIFY THE DAY THE CLEANER COMES?
Yes, the cleaner will come the day that you required, if the cleaner is not available that day, we will reschedule the cleaning.
WHAT HAPPENED IF WE ARE NOT HAPPY FROM THE SERVICE?
Just give us a call and we will allocate another cleaner. If you call us within 24 hours of the service we will send the same cleaner back to re-do whatever is in question free of charge.
WILL I HAVE THE SAME CLEANER EVERY WEEK?
Yes you will have the same cleaner every week. If she goes on holiday or she is not feeling well we can offer a replacement cleaner.
DO YOU HAVE AN INSURANCE?
Everyone of our operatives is covered by our comprehensive Public Liability Insurance for up to 1 milion pounds. This also include loss of keys.
You have to inform us within 24hrs of the service provided.
WHAT IS THE MINIMUM NUMBER OF HOURS PER VISIT?
The minimum number of hours per visit are:
- 2hrs on a weekly basis
- 3hrs per visit on a fortnightly basis
DO I HAVE TO BE HOME WHEN YOUR CLEANERS ARE CLEANING?
It is an optional. You may give us a key or you can just meet the cleaner at the house and than you may come back when they finish for an inspection.
DO I HAVE TO PROVIDE CLEANING SUPPLIES?
On a regular basis you have to provide all the necessary materials and equipment. Your regular cleaner will inform you if your supplies are running low.
WHAT IF SOMETHING GETS DAMAGED OR BROKEN?
Miss Maid is fully insured and will repair or replace anything that gets damaged or broken as a result of an accident caused by one of our cleaners. It is our policy that our teams report any incident that occurs, so that we can start Investigation and notify our insurance carrier if necessary.
Should you need to report a damage we accept complains made within 24hrs of the provided service. However, for your own protection you can secure any sentimental and antique values items safe or put them away. Please check our terms and conditions.
DO I HAVE TO DO ANYTHING BEFORE THE CLEANING?
In order to provide high standard and efficient cleaning service, it is advisable that any small items such as toys or other household items be organized/removed.
WHAT IF MY CLEANING FALLS ON A HOLIDAY?
If your scheduled cleaning falls on your holiday, please contact us to reschedule your service and notify us 7 days in advance.
WHAT IF I NEED TO CHANGE THE SCHEDULED CLEANING?
Just give us a call 48 hours in advance! If you fail to give us the appropriate notice you will have to pay in full for cleaning session that was scheduled.
WHAT IF I AM NOT HAPPY WITH THE SERVICE?
You have to report no late than 24 hours of your cleaning session and our cleaner will re-clean free of charge the area in question.
WHAT DO I NEED TO DO IF I NEED TO CANCEL MY REGULAR CLEANING SERVICES?
We require One Month notice in order to terminate your regular service contract.
You can cancel your contract at any time by giving us One Month written notice.
WHAT SHALL I DO IF THE SCHEDULED CLEANER DOESN'T TURN UP?
If your cleaner doesn’t turn up, please contact us immediately. You might be entitled to compensation if she is late more than 30 mins.
WHO PAYS THE CLEANER?
You pay the cleaner and you pay Miss Maid separately.