Regular Domestic Cleaning and Ironing FAQ

We have proven system to vet and provide training to our cleaners. For more information please check our Why Us page.

Yes, the cleaner will be scheduled to carry out the services on a day/s that you require.

Just contact our Customer Care team to discuss the details or send us an email. We will communicate everything with your maid to ensure that everything is completed according to your requirements. It usually takes 1-2 visits for a maid to get used to your property and requirements, however we can also look at allocating different maid if it is not working out.

Yes, you will have the same maid every time. If she goes on holiday or she is not feeling well, we will offer a replacement cleaner.

All of our operatives is covered by our comprehensive Public Liability Insurance for up to 5 milion pounds. This also includes loss of keys.

You have to inform us within 24hrs of the service provided.

The minimum number of hours per visit are:

• 2hrs on a weekly basis
• 3hrs per visit on a fortnightly basis

It is an optional. You may give us a key or you can just meet the cleaner at the house and than you may come back when they finish for an inspection.

For a regular domestic cleaning service, you have to provide all the necessary materials and equipment. Your regular cleaner will inform you if your supplies are running low.

For our regular commercial cleaning services, such as offices, shops, etc., we can supply everything necessary.

Miss Maid is fully insured and will repair or replace anything that gets damaged or broken as a result of an accident caused by one of our cleaners. It is our policy that our teams report any incident that occurs, so that we can start Investigation and notify our insurance carrier if necessary.

Should you need to report a damage we accept complains made within 24hrs of the provided service. However, for your own protection you can secure any sentimental and antique values items safe or put them away. Please check our terms and conditions.

In order to provide high standard and efficient cleaning service, it is advisable that any small items such as toys or other household items be organized/removed.

If your scheduled cleaning falls on your holiday, please contact us to reschedule your service and notify us 7 days in advance.

Just give us a call 48 hours in advance! If you fail to give us the appropriate notice you will have to pay in full for cleaning session that was scheduled.

We require One Month notice in order to terminate your regular service contract.

You can cancel your contract at any time by giving us One Month written notice.