Terms and Conditions

SERVICE

Miss Maid Cleaning Services agrees to perform the work specified by the Client in professional maner using every care to accomplish a satisfactory service. You represent that you have read and agree with our Terms and Conditions at all times while using this Site. You may not use this Site in any way that involves a failure to abide by the Terms and Conditions. If you do not agree, do not use this Site. The Client is responsible for the provision of cleaning materials and equipment when booking a regular or one-off cleaning service. Cleaning equipment must be in full working order. In case where cleaning materials and equipment are not provided/not in full working order, the result from the cleaning visit may not be successful, Miss Maid Cleaning Services cannot be held responsible and no refund can be claimed by the Client for the job in question.
Miss Maid Cleaning Services will provide a replacement cleaner should the Client requires cleaning service if his/her regular cleaner is not available.

PAYMENT

REGULAR CLEANING SERVICE

Payment must be made by cash or cheque on the day of the cleaning visit or at the end of the month upon receipt of a monthly invoice. The Client is charged on a weekly/fortnightly/monthly basis according to the client's request for number of cleaning hours and interval between visits. The Client can change the number of hours and the interval between cleaning visits by giving at least 24 hours notice before the next cleaning visit.

ONE-OFF CLEANING SERVICE

The Client must pay to Miss Maid Cleaning Services £13.50 per hour for a one-off cleaning visit unless promotional rate applies, minimum of 3 hours per visit applies. Payment must be made by cash /credit/debit card on the day of the cleaning visit or the Client may pay only a deposit at the time of booking and the rest of the amount on the day the job is completed. The Client is responsible for providing the tasks list, cleaning materials and equipment. We do not know how dirty a home is until we start cleaning it. Some homes need only maintenance cleanings. Others need quite a bit of work and take longer. The size and condition of your home determines how long it will take to clean.

CARPET AND UPHOLSTERY STEAM CLEANING

Payment must be made by cash/cheque on the day of the carpet cleaning visit or the Client may pay a deposit on the day of the booking. The balance outstanding should be settled on the day the job is completed. There is a £55 minimum callout charge.
Please note that in some cases the Client's carpets cannot be cleaned as new because of old or permanent damage/stains which cannot be removed completely using Miss Maid Cleaning Services' carpet cleaning equipment (Miss Maid Cleaning Services operatives use the latest top of the range PROCHEM and NINJA extraction systems and chemicals. Situations when such damage/stains occur must not be classified as unsuccessful and a full payment for the job should be made.

END OF TENANCY CLEANING

Payment must be made by cash/credit/debit card before the day of the cleaning visit or the Client may pay a 40% deposit on the day of the booking. The balance outstanding should be settled on the day the job is completed. The standard end of tenancy cleaning does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets. If cleaning of balconies, patios, exterior windows and carpets is required then an extra quote will be provided. If the Client requires cleaning of walls then Miss Maid Cleaning Services cannot be held responsible for any unsuccessful results or any damage caused to the paintwork. Washing up or laundry are not part of the above service and will not be carried out. The property must be vacated and preferably without furniture, cutlery etc.

CLAIMS AND INSURANCE

Miss Maid Cleaning Services is insured by GROUPAMA GENERAL INSURANCE COMPANY LIMITED and has full public and employer's liability cover. Miss Maid Cleaning Services has to have a chance to rectify any problems arising as a result of its work. Any claim should be made no later than 24 hours after the cleaning; failure to report within the time given the client is entitle to nothing. If the Client is dissatisfied with the work has done on his request then Miss Maid Cleaning Services' cleaners must be allowed to come back and re-do the job free of charge, otherwise no refund can be claimed.
In case of a complaint of breakage or damage, Miss Maid Cleaning Services requires information within 24 hours. There is a £100.00 excess on any claim. No claims can be made against Miss Maid Cleaning Services after the above time limits. In case of damage Miss Maid Cleaning Services will repair the item at its current cost. If the customer is not completely satisfied with a cleaning job, Miss Maid Cleaning Services will re-clean any areas and items to customer's satisfaction. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per location liability limit.

Below is a list of conditions Miss Maid Cleaning Services cannot be held responsible for:

Domestic cleaning job not complete due to the lack of suitable cleaning equipment (e.g. vacuum cleaner, mop, sponge, clothes, cleaning liquids etc.)

Wear or discolouring of fabric becoming more visible once dirt has been removed. Old stains that cannot be removed using normal carpet cleaning methods.

Existing damage or spillage that cannot be cleaned/removed completely by the cleaner using the provided by the client domestic cleaning products or a standard carpet cleaning equipment.

Accidental damages due to faulty equipment provided by the Client.

Accidental damages worth £100.00 or less.

Any accidental damages caused by a cleaner working on behalf of Miss Maid Cleaning Services, if there is an outstanding amount owed by the Client to Miss Maid Cleaning Services (excluding payment due for the cleaning visit when the accident happened).

All fragile and highly breakable items, cash, jewellery, items of sentimental value, art and antiques.

CANCELLATION

Regular Domestic Cleaning: The Client may cancel/skip a cleaning visit by giving at least 24 hours notice. If not notified on time Miss Maid Cleaning Services will charge the full amount for the cleaning visit and no refund can be claimed. The Client may terminate the regular cleaning service by giving one month notice in writing specifying last cleaning date. The Client must pay to Miss Maid Cleaning Services any amounts that he/she owes under the agreement. Miss Maid Cleaning Services reserves the right to cancel the cleaning service with immediate effect due to non payment.
One-off Domestic Cleaning: The Client may cancel/re-schedule a cleaning visit by giving at least 24 hours notice. If not notified on time Miss Maid Cleaning Services will not refund any deposit paid in advance or will charge a cancellation fee of up to 40% of the quoted price for the booked service.
End Of Tenancy Cleaning: The Client may cancel/re-schedule a cleaning visit by giving at least 24 hours notice. If not notified on time Miss Maid Cleaning Services will not refund any deposit paid in advance or will charge a cancellation fee of up to 40% of the quoted price for the booked service.
Carpet and Upholstery Steam Cleaning: The Client may cancel/re-schedule a cleaning visit by giving at least 24 hours notice. If not notified on time Miss Maid Cleaning Services will not refund any deposit paid in advance or will charge a cancellation fee of up to 40% of the quoted price for the booked service.

AFTER CANCELLATION OF THE CLEANING SERVICE

By entering into a service agreement with Miss Maid Cleaning Services, the Client agrees that after the termination of the cleaning service he/she will not hire or use any home-related services provided by a present or past cleaner introduced to the Client by Miss Maid Cleaning Services. If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is £1,500.

Miss Maid Cleaning Services reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please see website for details. By ordering Miss Maid Cleaning Services' service by telephone, e-mail, fax or Miss Maid Cleaning Services' website the client is agreeing to be bound by Miss Maid Cleaning Services' terms and conditions.