12. Do you supply cleaning materials and equipment?

It is your choice, you can provide your own cleaning materials and equipment, however if we have to supply materials and equipment additional charge may apply.

1. Are we protected from any damages and losses if they occur during work?

2. Can I book a cleaned for as long as I like?

3. Can I go out whilst you clean my property or I have to stay in.

4. If I need my carpets cleaned on the same day, can you do both on the same day, or it has to be another day?

5. I have not found the service satisfactory, what shall I do?

6. Is the charge for parking has been included in the rate, or there is an additional charge for this?

7. Do I need to pay CCharge if my property is in the zone?

8. What payment methods do you use?

9. Do I need to pay anything upfront to secure the booking?

10. What is the minimum number of hours per visit?

11. Can I book the service to be carried out over the weekend, what if I need it on a Bank Holiday? Is there any extra charge?

13. What are your office and cleaning working hours?

14. What do I need to do if I have to cancel the already booked one off cleaning service?

15. What shall I do if the cleaners don’t turn up?

16. How many cleaners do you send?

17. Can you clean the windows inside and out?

18. What if I don't need a full end of tenancy cleaning?

19. Does the freezer has to be defrosted before hand, or you will do it ?

20. Oven cleaning is it included in this service or it is a separate?