10. What is the minimum number of hours per visit?

Yes, minimum fee is the equivalent rate per hour for 3 hours.

1. Are we protected from any damages and losses if they occur during work?

2. Can I book a cleaned for as long as I like?

3. Can I go out whilst you clean my property or I have to stay in.

4. If I need my carpets cleaned on the same day, can you do both on the same day, or it has to be another day?

5. I have not found the service satisfactory, what shall I do?

6. Is the charge for parking has been included in the rate, or there is an additional charge for this?

7. Do I need to pay CCharge if my property is in the zone?

8. What payment methods do you use?

9. Do I need to pay anything upfront to secure the booking?

11. Can I book the service to be carried out over the weekend, what if I need it on a Bank Holiday? Is there any extra charge?

12. Do you supply cleaning materials and equipment?

13. What are your office and cleaning working hours?

14. What do I need to do if I have to cancel the already booked one off cleaning service?

15. What shall I do if the cleaners don’t turn up?

16. How many cleaners do you send?

17. Can you clean the windows inside and out?

18. What if I don't need a full end of tenancy cleaning?

19. Does the freezer has to be defrosted before hand, or you will do it ?

20. Oven cleaning is it included in this service or it is a separate?