1. Are we protected from any damages and losses if they occur during work?

You have to inform us within 24 hrs after the cleaning has been completed. Miss Maid Ltd is fully insured and will repair or replace anything that gets damaged or broken as a result of an accident caused by one of our cleaners. It is our policy that our teams report any incident that occurs, so that we can notify our insurance carrier and rectify the situation as soon as possible. However, for your own protection you can secure any sentimental and antique values safe when you remove them. Please check our terms and conditions.

2. Can I book a cleaned for as long as I like?

3. Can I go out whilst you clean my property or I have to stay in.

4. If I need my carpets cleaned on the same day, can you do both on the same day, or it has to be another day?

5. I have not found the service satisfactory, what shall I do?

6. Is the charge for parking has been included in the rate, or there is an additional charge for this?

7. Do I need to pay CCharge if my property is in the zone?

8. What payment methods do you use?

9. Do I need to pay anything upfront to secure the booking?

10. What is the minimum number of hours per visit?

11. Can I book the service to be carried out over the weekend, what if I need it on a Bank Holiday? Is there any extra charge?

12. Do you supply cleaning materials and equipment?

13. What are your office and cleaning working hours?